Improve Retail Sales with Customer Service Training

Retail Sales Training

Our Training Goals

Training For Success retail sales training programs are designed for specific industries and tailored to meet your organization's specific goals, style and objectives.

1-Day Workshop

  • Introduction to the program
  • Being a Professional
    • Being a Cashier: Going Beyond Ringing Up Orders
    • Being a Salesperson: Having the Guest Take Home Memories
    • Being a Shopping Guide: Fulfilling Guests Needs
    • Being a Customer Service Rep: Sharing the Experience
  • Taking Charge of Customer Service
    • Novice: Making a Simple Sale
    • Intermediate: The Difference between Browsing and Shopping
    • Advanced: Turning "We don't have" into "Let me show you"
    • Expert: Everyone Leaves the Store Smiling

Essentials of Communication

  • Understanding Your Customer
  • Body Language
  • Expressions and Attitude
  • Verbal Skills
  • Store Excellence: The Little Things Mean So Much
  • Essentials of communication in Retail Sales Training

Call Training For Success at 888-792-5128 for Your Free Consultation and Customized Training Program

A Few Ways We Customize:

  • Interview Management
  • Interview some Staff
  • Interactive Learning exercises
  • Role Plays
  • Industry Specific Examples
  • Case Studies
  • Custom Workbooks
  • Custom Power Point
  • Post Seminar Follow-up