Award Winning Customer Service T&D
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Training & Development

Custom On-Site Customer Service Training Programs

For more information on customer service training in NYC or Nationwide, call (877) 735-5007 or Email us at info@salestraininganddevelopment.com

Solutions to Dealing With Difficult Customers Results in Stellar Customer Service

Setting Customer Service Excellence Is What Training For Success Is All About!

Training For Success customer service training programs are designed for specific industries and tailored to meet your organization's specific goals, style and objectives.

  • Role playing exercises reinforce the material and shape each customer service technique to fit your representatives individual personality and style.

  • One-on-one customer service training consultations tailor the training to solutions that calm difficult customers quickly and satisfy customer needs.

  • Limited class size to ensure individual attention.

  • Real world customer service techniques for the New York marketplace.

Customer Service Training Techniques Guaranteed to Turn Complaints Into Compliments

All customer service training programs are customized to your specific
Customer Service Training and Development needs.
Call (877)735-5007 to Customize Your Program Today
for Customer Service Training from NYC to Salt Lake City to LA!

For your convenience a few sample course outlines:

Intensive 1/2 Day Seminar: A.N. A.W.A.R.D. Winning Customer Service

This program provides your customer service representatives with proven customer service techniques that will allow them to quickly control the conversation and diffuse heated situations.

They will learn:

  • Friendly rapport building techniques to create long term customer service relationships.
  • How to gain the customer's attention in seconds and make good first impression.
  • 4 sets of questions, which develop trust and uncover your customers specific needs.
  • The 1 essential technique to handle the objection of the most stubborn customer.
  • 8 steps to reveal the hidden reasons that keep a customer from "letting go" of issue.
  • 4 part technique to highlight how the customer benefits from your solution over those of the competition.
  • 7 solutions that leave the customer smiling.
  • Through role-playing and training exercises all these techniques become second nature.

Comprehensive Full Day Seminar: The Art of Turning Challenge into Cheers

This customer service seminar provides your support team with all the skills and techniques necessary to increase customer satisfaction, no matter what their level of expertise.
It incorporates all the benefits and customer service training techniques of the 1/2-Day seminar plus they will learn:

  • How to increase positive word of mouth no matter how heated the solution.
  • 4 steps to teach reps to discuss solutions and benefits rather than problems.
  • How to turn complaints into repeat customer opportunities.
  • 3 techniques that will make customer service reps better listeners.
  • Understand why customer complains and how to use that information.
  • Reading body language and the head meaning of spoken words.
  • 7 exercises to handle the most common objections and challenges that have reps reach 100% of their potential.

As always, each customer service program is tailored to your company, your industry and your people. In addition, each customer service program incorporates the customer service skills and tools utilized by your top achievers. Programs can be delivered at a location of your choosing or at our New York Sales Training Center.

For more information, call (877) 735-5007 or Email us at info@salestraininganddevelopment.com


 
(1/2-Day Workshop)

TRAINING & DEVELOPMENT FOR AWARD WINNING CUSTOMER SERVICE
Your staff must obviously be professional in their service. But the customer deserves more. The staff must understand that the experience, not just the product, is the ultimate measure of customer satisfaction. That experience starts with the guest/customer’s first impression and is enhanced and nurtured by the atmosphere, the mood, and the environment created by customer service personnel. As each element builds on the other, your customer service team creates a memorable experience for your guests/customers to remember, return for and share with others.

Workshop Objectives:
Award Winning Customer Service will guide your staff on how to create lasting, memorable impressions of an experience that not only met your guest/customer’s expectations, but went well beyond.

A) Introduction to the program

B) Going Beyond Products and Services

  1. What You were Hired to Do
  2. What You are Expected to Do
  3. What the Customers Expect You to Do

C) Creating a True Customer Experience: Understanding Customer Needs

  1. First Impressions and Lasting Impressions
  2. Creating the Environment
  3. Defining the Atmosphere and Mood
  4. Sustaining the Event
  5. Imprinting the Impression

D) Knowledge = Impression = Service = Sales

  1. Learning What your Customers Want
  2. Demonstrating You Understand their Needs
  3. Exceeding Their Expectations
  4. Up-selling Additional Experiences (Not Just Products!)

E) Review & Summary

As always, each program is tailored to your company, your industry and your people. In addition, each program incorporates the skills and tools utilized by your top achievers.

For more information, call 212-683-1834 or Email us at info@salestraininganddevelopment.com




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212-683-1834 info@salestraininganddevelopment.com