Workshop Objectives:
Your store is a place where guests can find gifts, items, clothing, souvenirs,
information, and memories. Your staff must do more than ring up purchases. They
must also suggest gifts, recommend amenities, provide information, and enhance
the experience of every guest they encounter.
A) Introduction to the program
B) Being a Professional
- Being a Cashier: Going Beyond Ringing Up Orders
- Being a Salesperson: Having the Guest Take Home Memories
- Being a Shopping Guide: Fulfilling Guests Needs
- Being a Customer Service Rep: Sharing the Experience
C) Taking Charge of Customer Service
- Novice: Making a Simple Sale
- Intermediate: The Difference between Browsing and Shopping
- Advanced: Turning "We don't have" into "Let me show you"
- Expert: Everyone Leaves the Store Smiling
D) Essentials of Communication
- Understanding Your Customer
- Body Language
- Expressions and Attitude
- Verbal Skills
- Store Excellence: The Little Things Mean So Much
E) Review & Summary
As always, each program is tailored to your company, your industry and your
people. In addition, each program incorporates the skills and tools utilized
by your top achievers.
For more information, call 212-683-1834 or Email us at info@salestraininganddevelopment.com