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Training & Development
Custom On-Site Customer Service Training Programs
For more information on customer service training in NYC or
Nationwide, call (877) 735-5004 or Email us at
info@salestraininganddevelopment.com
Solutions to Dealing With Difficult Customers
Results in Stellar Customer Service
Setting
Customer Service Excellence Is What Training For Success Is All About!
Training For Success customer service training
programs are designed for specific industries and tailored to meet your
organization's specific goals, style and objectives.
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Role playing exercises
reinforce the material and shape each customer service technique
to fit your representatives individual personality and style.
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One-on-one customer service training consultations tailor
the training to solutions that calm difficult customers quickly and satisfy
customer needs.
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Limited class size to ensure
individual attention.
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Real world customer service techniques for the New York marketplace.
Customer Service Training Techniques Guaranteed to Turn
Complaints Into Compliments
All customer service training programs are customized to
your specific
Customer Service Training and Development needs.
Call (877)735-5004 to Customize Your Program Today
for Customer Service Training from NYC to Salt Lake City to LA!
For your convenience a few sample course outlines:
Intensive 1/2 Day Seminar: A.N. A.W.A.R.D. Winning
Customer Service
This program provides your customer service
representatives with proven customer service techniques that will allow them
to quickly control the conversation and diffuse heated situations.
They will
learn:
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Friendly rapport building techniques to create long term
customer service relationships.
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How to gain the customer's attention in seconds
and make good first impression.
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4 sets of questions, which develop trust and uncover your
customers specific needs.
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The 1 essential technique to handle the objection of the
most stubborn customer.
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8 steps to reveal the hidden reasons that keep a customer
from "letting go" of issue.
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4 part technique to
highlight how the customer benefits from your solution over those of the
competition.
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7 solutions that leave the customer smiling.
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Through role-playing and training exercises all these
techniques become second nature.
Comprehensive Full Day Seminar: The Art of
Turning Challenge into Cheers
This customer service seminar provides your support team
with all the skills and techniques necessary to increase customer
satisfaction, no matter what their level of expertise.
It
incorporates all the benefits and customer service training techniques of the
1/2-Day seminar plus they will learn:
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How to increase positive word of mouth no matter how
heated the solution.
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4 steps to teach reps to
discuss solutions and benefits rather than
problems.
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How to turn complaints into repeat customer
opportunities.
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3 techniques that will make customer service reps better
listeners.
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Understand why customer complains and how to use that
information.
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Reading body language and the head meaning of spoken
words.
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7 exercises to handle the most common objections and
challenges that have reps reach 100% of their
potential.
As always, each
customer service program is tailored to your company, your industry and your
people. In addition, each customer service program incorporates the customer
service skills and tools utilized by your top achievers.
Programs can be delivered at a location of your choosing or at our New York
Sales Training Center.
For more information, call (877) 735-5004 or Email us at
info@salestraininganddevelopment.com
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